Upcoming Events

« Prev November 2017 Next »
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
    1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
* Delivering Service ExcellenceDelivering Service Excellence

Time: 9:30am

The MintWorks, Kendal

Develop proactive communications skills;

Recognise different customer expectations and how to meet them;

Better understand your service role;

Be confident in effectively tackling difficult situations;

Learn how to encourage staff to act as ambassadors for your business.

£90.00 pp + VAT

Ask about the loyalty scheme

22
23
24
25
26
27
28
* Lead, Motivate and SucceedLead, Motivate and Succeed

Time: 9:30am

The MintWorks, Kendal

From the National Welcome to Excellence Programme this course aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.

It is ideal for first-time line managers and supervisors working in the hospitality, leisure, travel, tourism, retail or financial sectors.

£95.00 per person

ask about your 10% discount

29
* Complaint Handling-Half DayComplaint Handling-Half Day

Time: 9:30am

The MintWorks, Kendal

A personally developed complaints handling course that address how to handle complaints more effectively and reduce the risk of complaints appearing online. This course teaches you how to become more welcoming of complaints and how to use them to improve customer experience.

This course is ideal for a individuals who work within service or retail, particularly beneficial to customer service advisers.

£65 + vat per delegate


30
     

Events

Mailing List

Fill in the form below to add your details to our mailing list.

name

email

company
twitter